Privacy Policy

Privacy Policy

Here at Explora BioLabs, we take your privacy seriously. Read on for the details of our website privacy policy. 

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website, or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your email address, mailing address, phone number or other details to help you with your experience. We also collect your IP address and browser type.

When do we collect information?

We collect information from you when you browse our site, register on our site, make purchases, subscribe to a newsletter, or enter information.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To communicate with you and respond to your requests or questions.
  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To send marketing emails regarding your order or other products and services.

How do we protect your information?

We maintain administrative, technical and physical safeguards designed to protect the personal information we have about you against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.  However, no data transmission or storage, or use of the Internet, can be guaranteed to be 100% secure.

  • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
  • We use regular Malware Scanning and other security monitoring.
  • We use an SSL certificate.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to understand and save user’s preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party Disclosure

We do not sell or otherwise trade to outside parties your Personally Identifiable Information. We may share your personal information with these parties:

With our Service Providers.  With our service providers who perform services on our behalf.

For Legal Requirements and Proceedings. We may disclose information to law enforcement authorities or other government officials if we are required to do so to comply with subpoenas, court orders, legal process or other law enforcement or other government measures, and to comply with other legal obligations.  We may also disclose information if we believe disclosure is necessary or appropriate in connection with an investigation of suspected or actual fraudulent or illegal activity.  

To Protect our Services and Users. We may disclose information to protect and defend the rights, interests and safety of the Site, our subsidiaries and affiliates, and their employees, contractors and agents; to protect the security and safety of our users of the Site, including when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss.  

Google

We may use third-party analytics services on our Site, such as Google Analytics.  The analytics providers that administer these services use technologies such as cookies, web beacons and similar technologies to help us analyze your use of the Site. To learn more about how to opt out of Google Analytics services, please visit the link below:

Google Analytics: https://tools.google.com/dlpage/gaoptout

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • We have a link to our Privacy page on our home page or as a minimum, on the first significant page after entering our website.
  • Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy page

Change your personal information:

  • By calling us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

Yes, to improve your user experience, we might use some behavioral tracking tools. 

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.

If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence.

For United Kingdom and EU/EEA Users

The UK Data Protection Act of 2018 (DPA 2018) and the EU General Protection Data Regulation (GDPR) provides certain rights for United Kingdom/European Union/EEA users. 

Explora BioLabs is the data controller for the processing of your personal data, as defined under the DPA 2018 and the GDPR, collected by the Company from visitors to the www.explorabiolabs.com site (the “Site”). 

We collect and process your personal data for the purposes set out in this Privacy Notice.  Our legal basis to process personal data includes processing that is: (1) necessary to comply with legal requirements (for example, where we have a legal or regulatory obligation or to defend claims); and/or (2) necessary for our legitimate interests (for example, to improve our Site).  

We will keep your personal data for as long as we need it to fulfill the purposes for which the personal data was collected, or while there is a legitimate reason for doing so, and as otherwise required or permitted by applicable law, such as in relation to our record retention obligations.

Where we process your personal data, you have a number of rights over how the data is processed and can exercise these rights at any point in time.  Below is an overview of these rights, many of which are subject to exceptions under applicable law.   You can exercise these rights by clicking here, or by emailing marketing@explorabiolabs.com, and indicating “GDPR Request” or “UK DPA Request” in the subject line.

The right to access and rectification.  You have the right to access, correct, and update your personal data at any time.  

The right to object to or restrict processing.  Under certain circumstances, you have the right to object to or restrict our processing of your personal data.  For example, where we process personal data based on our legitimate interests, you may object to this.  We will need to carefully consider your request, as there may be circumstances which require us, or allow us, to continue processing your data.  However, you have an absolute right to object to our processing of your personal data for direct marketing purposes, and no exception applies to such a request.

The right to lodge a complaint with a Supervisory Authority.  You have the right to lodge a complaint directly with the relevant Supervisory Authority about how we process your personal data.

The right to erasure.  Under certain circumstances, you have the right to request that we delete your data.  If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements.  

The right to data portability.  With respect to the personal data you have provided to us, in addition to the general right of access described above, you may have, subject to certain exceptions, rights to (i) receive a copy of it in a structured, commonly used and machine-readable format, (ii) transmit the data to another data controller, and (iii) depending on the circumstances, have us perform that transmission.  

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